Shipping & Returns
Upon receipt of your order and clearance of payment, I will aim to dispatch your goods as soon as possible. Given the nature of my products and that they are personally made delivery time can tend to be up to 2 weeks depending workloads.
Please account for more time for international postage.
Pick Up collection
I am more than happy for you to avoid the postage fee and pick up your order. Pick ups can be arranged by appointment if you are in the Brisbane area.
Shipping within Australia
Elliefont uses Australia Post Shipping
- up to 3kg is a flat rate of $15.00
- 3kgs or more is a flat rate of $25.00
Some items may exceed these limits. On these occasions, a quote for shipping will be provided for your approval before your order is finalised.
I welcome international clients. Approximate shipping costs with Australia Post are listed below. To place your order please email me.
Returns and Breakages
If an item is received with damages, please photograph the damage and email it to Elliefont. From there appropriate action will be determined. Processing errors made by Elliefont will be corrected at no cost. DO NOT RETURN ITEMS unless instructed by Elliefont. Any items returned without prior consultation will not be compensated for postage/delivery charges.
Please choose your items carefully as there will be no refunds, returns or cancellations for change of mind once order is placed and/or received. Items that are damaged after delivery or after use will not be refundable or exchanged.
Whilst I will pack your product to the best of my ability to ensure it arrives safely, I am unable to take responsiblity for items arriving damanaged that are shipped internationally.