Elliefont Boutique Stationery
Returns, Breakages and Refunds
If an item is received with damages, please photograph the damage and email it to Elliefont. From there appropriate action will be determined. Processing errors made by Elliefont will be corrected at no cost. DO NOT RETURN ITEMS unless instructed by Elliefont. Any items returned without prior consultation will not be compensated for postage/delivery charges.
Please choose your items carefully, each item is personalised and custom made to order, therefore refunds for change of mind will not be granted.
Refunds are not consider for design services, if the designs created have met the client’s criteria and up to two changes have been utilised. Bespoke designs can be created from inspirational images and designs however I will not copy or recreate the designs of other designers.
Cancellations for change of mind once an order is placed and/or received will be assessed on a case by case basis. If the item has already printed the refund will not be possible. Items that are damaged after delivery or after use will not be refundable or exchanged.
Whilst I will pack your product to the best of my ability to ensure it arrives safely, I am unable to take responsibility for items arriving damaged. Any item received with damage should be reported to Australia Post or their local delivery agency. Refunds or reprints will be assessed on a case by case basis depending on circumstance.
Upon receipt of your order and clearance of payment, I will aim to dispatch your goods as soon as possible. Given the nature of my products and that they are personally made delivery time can tend to be up to 2 weeks depending workloads.
Please account for more time for international postage.
Pick up collection
I am more than happy for you to avoid the postage fee and pick up your order. Pick ups can be arranged by appointment if you are in the Brisbane area.
Shipping within Australia
Elliefont uses Australia Post express shipping for all items, however because each item is made to order this does not mean your order will be shipped over night. rates are charged according to weight and location.
I welcome international clients. Approximate shipping costs with Australia Post are listed below. To place your order please email me.